Remote Support

Not all IT support calls require an onsite visit, but with remote support we can quickly resolve a multitude of problems. By eliminating the need for an onsite engineer we reduce the down time waiting for a response and increase your company's productivity. This reduces the overall cost to resolve the problem.

We use the latest in remote connection software to rapidly respond to your software problems. Other companies may require the use of pre-established VPN or remote desktop technologies often requiring a costly upgrade, but in many cases we can access your networks using your existing hardware.

Server Monitoring

Your Server is the most important piece of equipment in your IT infrastructure and if you just leave it alone in the corner of a room and never check on it, then you could be heading for a crash. That's a pretty severe statement, but in reality with file sizes increasing, not to mention the massive increase in email attachments, your server can fill up very quickly, especially if it's 2 to 3 years old. So what, my server is running out of disk space? Well you could think like that, but without free disk space your server cannot save new data or process new emails and can often cause a complete network crash as programs stop running and network shares fail.

OK scary bit out of the way; there isn't any real need to panic as your server might be fine, but in my opinion, not knowing can just be as bad. We can automatically monitor your server based on a number criteria critical for the smooth running of your server. If we receive notification of any possible errors then we will act on your behalf to resolve the issue before it becomes a problem and the only thing you would know about it would be an email from our support team informing you of a corrected issue rather than you coming in Monday morning and finding your emails aren't being sent or received.

VPN and Remote Access

Do you have employees who want or need to work from home?

If so, we can provide the solution for your needs. With VPN technology your corporate network can be securely accessed and grant users access to your data.

Health Check

Anti-Virus is a critical component of a functional PC and helps protect your data and ensure your office workflow. New Viruses and Trojans are developed from day to day and unless your Anti-Virus software is up to date you risk confidential company data being lost or more importantly leaked to undesirable third parties.

Without a functional Firewall hackers and unwanted applications can potentially have free roam around your network and not only expose your confidential data, but also commit crimes from your network such as attacking other businesses.

Microsoft frequently releases security updates and patches that fix security flaws discovered in the Windows operating system. Without these security updates your network is vulnerable to attack or misuse.

To lose vital company data could be critical to your business especially in the event of a total server failure. In some cases networks are peer to peer and do not have a server and data is stored individually on PC's. In these instances data is not backed up.